- About RefurbTechSA
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Frequently Asked Questions
What is RefurbTechSA?
RefurbTechSA is a South African technology e-commerce reseller specialising in quality refurbished, pre-owned and brand-new devices.
Our range includes smartphones, laptops, gaming consoles, accessories and other technology products. Every refurbished and pre-owned device is carefully inspected and tested before being offered for sale.
We deliver nationwide across South Africa.
Are RefurbTechSA devices original?
Yes. RefurbTechSA supplies genuine devices sourced through established local and international supply channels.
All refurbished and pre-owned devices undergo quality and functionality checks before being approved for sale.
What is the difference between Refurbished, Pre-Owned and Brand New?
Refurbished: Previously owned devices that have been professionally inspected, tested and, where required, refurbished to ensure they are fully functional.
Pre-Owned: Previously owned devices that have been inspected and tested and remain in good working condition.
Brand New / Sealed: New devices supplied in their original sealed packaging, unless otherwise specifically stated on the product listing.
The condition of each device will always be indicated on the relevant product page.
What condition will my device be in?
The cosmetic condition may vary depending on the grade advertised.
Refurbished and pre-owned devices may show minor signs of previous use, such as light marks or scratches. These cosmetic imperfections do not affect the normal functionality of the device.
Where a device has any noteworthy cosmetic imperfections, these may be disclosed in the product description.
Generally, all RefurbTechSA refurbished devices are supplied as A Grade units with battery health above 90%, unless otherwise stated on the individual product listing.
What battery health can I expect?
RefurbTechSA aims to supply smartphones with the following minimum battery health:
- Refurbished Devices: 90% or higher
- Pre-Owned Devices: 85% or higher
Unless otherwise specifically stated on the individual product listing.
Battery health may vary between individual devices because batteries are consumable components and naturally degrade over time and with use.
Do your devices come with a warranty?
Yes. RefurbTechSA devices are supplied with the following warranty periods:
- Refurbished Devices: 12-Month Warranty
- Pre-Owned Devices: 6-Month Warranty
- Brand-New / Sealed Devices: Up to 24-Month Warranty, depending on the manufacturer or supplier
- Batteries: 3-Month Limited Warranty
Warranty coverage is subject to RefurbTechSA’s warranty terms and conditions.
Physical damage, liquid damage, misuse, unauthorised repairs, accidental damage and other damage occurring after delivery are generally not covered by the warranty.
What happens if my device develops a fault?
Please contact RefurbTechSA as soon as possible if your device develops a fault during the applicable warranty period.
The device will need to be returned and assessed before a repair, replacement or other appropriate resolution can be determined.
Please ensure that all personal information is backed up before submitting a device for assessment. RefurbTechSA cannot be held responsible for the loss of personal data during the assessment or repair process.
When will I receive my order?
Orders are processed once payment has been successfully confirmed.
Our standard nationwide delivery timeframe is approximately 2–4 working days, depending on your location and courier operations.
Delivery to regional or outlying areas may take slightly longer.
Once your order has been dispatched, you will receive a courier notification containing your tracking information.
Do you deliver nationwide?
Yes. RefurbTechSA delivers throughout South Africa using reputable courier partners.
Courier delivery times may vary depending on your location, public holidays, weekends, weather conditions and circumstances outside of RefurbTechSA’s control.
Can I track my order?
Yes. Once your order has been packed and dispatched, tracking information will be sent to the contact details supplied with your order.
You can then follow the progress of your delivery directly through the courier’s tracking system.
Where is RefurbTechSA located?
RefurbTechSA operates from Broadacres, Fourways, Johannesburg.
Our office is located at:
Spaces Broadacres
Block A, Willow Wood Office Park
Cedar Road & 3rd Street
Broadacres
Johannesburg, 2021
Please note: This location serves strictly as a collection and drop-off point. No stock is kept on display and devices cannot be viewed at these premises.
What payment methods do you accept?
RefurbTechSA offers several secure payment options, including:
PayFast – Secure online card and EFT payments
Payflex – Buy now and pay over flexible instalments
PayJustNow – Split your purchase into interest-free payments
Happy Pay – Pay 50% upfront and the remaining 50% later, subject to approval and applicable terms
Float – Flexible interest-free payment options using your existing credit card
Mobicred – Online revolving credit facility, subject to approval
Visa, Mastercard and American Express – Available through supported payment gateways
Individual payment providers have their own approval requirements, payment schedules, spending limits and terms and conditions.
Can I buy now and pay later?
Yes, RefurbTechSA offers several Buy Now, Pay Later options, including Payflex, PayJustNow, Happy Pay, Float and Mobicred.
The available payment options will be displayed during checkout.
Approval, payment schedules and spending limits are determined by the individual payment provider.
Can I trade in or sell my old device?
Yes, RefurbTechSA purchases selected smartphones and other devices through our trade-in and buy-back service.
The value offered depends on factors including:
- Device model and storage capacity
- Cosmetic condition
- Battery health
- Screen and LCD condition
- Functional condition
- Whether the device has been repaired previously
- Current market value
A preliminary estimate may be provided based on the information supplied. However, the final purchase or trade-in value can only be confirmed once the device has been physically inspected and verified.
What information do I need when selling my device?
We may request information such as the device model, storage capacity, colour, battery health, cosmetic condition and whether there are any known faults.
Photographs may also be requested to assist with providing a preliminary assessment.
Devices are subject to physical verification and security checks before a purchase or trade-in can be finalised.
Do you purchase devices in bulk?
Yes, RefurbTechSA offers bulk device purchasing and buy-back solutions for businesses and organisations.
Businesses wishing to sell multiple devices can contact our team for a customised assessment and quotation.
Can businesses purchase devices from RefurbTechSA?
Yes, RefurbTechSA provides technology solutions to individuals as well as businesses throughout South Africa.
For larger requirements, corporate procurement or bulk orders, please contact our Business Solutions team for assistance.
Will I receive an invoice?
Yes, RefurbTechSA provides technology solutions to individuals as well as businesses throughout South Africa.
For larger requirements, corporate procurement or bulk orders, please contact our Business Solutions team for assistance.
Will I receive an invoice?
Yes, A valid invoice is supplied for purchases made through RefurbTechSA.
Please ensure that the correct billing information is provided when placing your order, particularly where an invoice is required in a company name.
Can I choose the colour of my device?
Where specific colours are listed separately and available, you may select your preferred colour when ordering.
Because refurbished and pre-owned stock changes frequently, certain colours may sell out.
If your selected colour becomes unavailable before fulfilment, our team will contact you to discuss the available alternatives before dispatch.
Are refurbished phones safe to buy?
Yes, provided they have been properly inspected and tested.
RefurbTechSA devices undergo quality and functionality checks before being made available for sale.
Purchasing refurbished technology also provides customers with a more affordable way of accessing premium devices while extending the usable lifespan of existing technology.
Does RefurbTechSA sell accessories?
Yes, We offer selected accessories including chargers, cables, covers, screen protectors and other compatible technology accessories.
Availability may differ according to device model.
How can I contact RefurbTechSA?
For product enquiries, orders, trade-ins, corporate requirements or general assistance, please contact the RefurbTechSA team through the contact information provided on our website.
Whatsapp: 065 077 2148
Email: Sales@refurbtechsa.co.za
Our team will assist you with your enquiry as soon as possible